application and product properties

application and product properties

How often should I use the Vitamin Brows Serum?

For optimal results, we recommend using the serum daily, preferably in the evening, to promote the natural growth of your eyebrows.

Can I use the Vitamin Brows Serum with a brow roller?

Yes, combining the serum with the Melon Brow Roller maximizes the effect. Use the Brow Roller twice a week to stimulate dormant hair follicles.

Are the ingredients of the Vitamin Brows Serum natural?

Yes, our serum is made from 100% natural ingredients and is free from parabens, silicones and hormones. It has been dermatologically tested and is suitable for all skin types.

Do I need to shake the serum before use?

Since we do not use synthetic stabilizers, you should shake the serum briefly before each use to ensure optimal effect.

How long does it take until I see results?

First results can be visible after just 4-6 weeks, and even sooner with regular use.

Orders and Shipping

How much are the shipping costs?

We offer free shipping in Switzerland for orders over CHF 200 and internationally for orders over EUR 300. Below these amounts, regular shipping costs apply.

Do you also offer express shipping?

Yes, we offer express shipping. Please note that express deliveries do not qualify for free shipping, regardless of the order value.

Which countries do you deliver to?

We deliver to Switzerland, all EU countries, the United Kingdom and numerous international countries. You can find a detailed list and delivery times on our "Shipping Conditions" page.

How long does shipping take?

Delivery times vary depending on the destination country. In Switzerland, delivery times are 1-3 working days, in the EU 2-5 working days, and internationally 6-12 working days.

Do I have to pay customs fees?

Customs and import fees may apply to international orders, which are to be borne by the buyer. These fees do not apply within Switzerland.

B2B and training

Do you offer special conditions for beauticians and salons?

Yes, we offer exclusive offers and volume discounts for beauticians and salons. Contact us for more details or check out our B2B page.

How can I book a training on how to use the Vitamin Brows Serum?

We offer online training courses where you can learn the Vitamin Brows treatment. Visit our Masterclass page for more information and to register. We also offer on-site / live training courses in Switzerland.

Can I use the Vitamin Brows Serum in my salon?

Absolutely! The serum is suitable for both professional use in salons and for self-application at home. It is dermatologically tested and delivers excellent results.

Is there a minimum order volume for B2B customers?

No, there is no set minimum order volume, but we offer attractive discounts for larger orders.

How do you support salons after the purchase?

We offer comprehensive after-sales support to ensure you get the most out of our products.

safety and tolerability

Is Vitamin Brows Serum safe for sensitive skin?

Yes, our serum is dermatologically tested and suitable for all skin types, including sensitive skin. It does not contain any irritating ingredients such as parabens or silicones.

Can I use the serum while pregnant or breastfeeding?

The Vitamin Brows Serum is free of hormones and harmful chemicals, however we recommend consulting your doctor before use during pregnancy or breastfeeding.

Are there any known side effects when using the serum?

When used correctly, side effects are rare. In rare cases, slight redness may occur, especially on very sensitive skin. If this occurs, we recommend temporarily reducing use.

Can the serum also be used on contact lenses or near the eyes?

Yes, the serum is safe to use, even near the eyes. However, be careful not to get it directly in your eyes. Remove contact lenses before use to ensure that no serum gets into your eyes.

Is the product cruelty-free and vegan?

Yes, the Vitamin Brows Serum is 100% vegan and has not been tested on animals. It meets all the high standards for ethical and sustainable cosmetic products.

Can't find what you're looking for?

Send us an email and let us know what's going on and someone from our customer service team will get back to you as soon as possible. Please include your order number (if you have one).

Send your email to support@vitaminbrows.com

Any other requests? Let's talk.

Please send us an email to hello@vitaminbrows.com