shipping conditions

MELON (Switzerland) products are shipped from Switzerland.

Shipping in Switzerland

  • Free shipping on orders over CHF 200.
  • For orders under CHF 200, the regular shipping fee is:
    • PostPac Economy: CHF 8.50
    • PostPac Priority: CHF 10.50
    • Express shipping: CHF 17.00
  • Delivery time: 1-3 working days (excluding weekends and holidays).

Shipping to the European Union (EU), the United Kingdom (UK) and surrounding countries

The following countries belong to International Zone 1:

Austria, Belgium, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, Andorra, Bosnia and Herzegovina, Bulgaria, Estonia, Greece, Croatia, Latvia, Luxembourg, Malta, Monaco, Montenegro, North Macedonia, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Hungary, Vatican City, Cyprus.

  • Free shipping on orders over EUR 300.
  • For orders under EUR 300 a shipping fee will be charged:
    • CHF 24.00 normal
    • CHF 60.00 Express (also applies to orders over EUR 300)
  • Delivery time: 2-4 working days, depending on the destination country.

Shipping to other international countries (Zone 2)

International Zone 2 countries include:

Australia, Canada, New Zealand, United Arab Emirates, United States, Argentina, Brazil, Costa Rica, Colombia, Mexico, Panama, Paraguay.

  • Free shipping on orders over EUR 300.
  • For orders under EUR 300 a shipping fee will be charged:
    • CHF 24.00 normal
    • CHF 60.00 Express (also applies to orders over EUR 300)
  • Delivery time: 6-12 working days

customs and import duties

  • Switzerland: No additional fees.
  • European Union (EU):
    • For shipments with a total value of up to EUR 22, neither customs nor VAT are charged.
    • For shipments with a total value between EUR 22 and EUR 150, only VAT is charged.
    • For shipments with a total value over EUR 150, customs duties and VAT apply.
    • > Read more about import regulations (EU)
  • International Orders: Customers are responsible for customs and import fees that may apply in the destination country.

More information

  • Orders are usually processed on the same or next business day.
  • Please note that express deliveries do not fall under the free shipping policy. The order value is not taken into account when calculating the shipping costs for express deliveries. This means that the full express shipping fee is always charged regardless of the order value.
  • You will receive a shipping confirmation email once your order has been shipped, including a tracking number.

Detailed delivery times by destination country:

destination country delivery time (working days)
Switzerland 1-3
Germany 2-4
Austria 2-4
France 3-5
Italy 2-5
Spain 2-4
United Kingdom 2-4
Belgium 2-4
Netherlands 2-4
Norway 2-5
Sweden 2-5
Finland 2-5
Poland 2-5
Portugal 2-4
Denmark 4-8
Greece 3-6
Russia 8-18
Japan 3-6
Türkiye 3-7
Luxembourg 2-4
Ireland 2-4
Malta 3-5
Monaco 2-4
Montenegro 3-6
Serbia 3-5
Slovakia 3-5
Slovenia 3-5
Hungary 3-5
Czech Republic 3-5
Bosnia and Herzegovina 4-8
Croatia 3-7
North Macedonia 4-8
Romania 3-6
Bulgaria 4-5
Andorra 3-5
Vatican City 3-6
Cyprus 3-6
USA 6-10
Canada 5-7
Australia 6-12
New Zealand 4-8
Argentina 10-16
Brazil 10-20
Mexico 10-15
Colombia 10-18
United Arab Emirates 8-12
Costa Rica 8-12
Paraguay 10-16

(Delivery times may vary depending on destination country and local delivery services.)

contact

For further questions regarding shipping and delivery, please contact us at:
Email: support@vitaminbrows.com

Customer service

For questions and support, please email hello@vitaminbrows.com


We look forward to exchanging ideas! Do not hesitate to contact us via our contact form or by email .